Faq

How do I contact you?

For all customer service issues fill out the form above.
To place an order call 1-000-000-0000

How Do I Track My Package?

Tracking numbers are usually available within 2 to 3 BUSINESS DAYS after placing your order. (On some orders it may take longer than 3 days) All tracking numbers are e-mailed to the e-mail address you provided at the point of sale. You can also track your order here by providing your order number and email address.

When Can I Expect To Receive My Order?

Ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. Truck freight orders are usually delivered in 7-12 business days. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number.

Please Note: Overnight and 2-day delivery is not guaranteed, if you select overnight or 2-day shipping that only means that arrangements will be made to ship it out using that service. Please be aware that overnight orders placed on Friday will be delivered Monday with the exclusion of a holiday. We do not offer delivery on Saturday, Sunday or holidays.

Can I Cancel My Order?

We do not accept order cancellations because we often package products within an hour of ordering which is why we don’t have the ability to cancel orders. We begin the order process as soon as the order is placed.

Can I Change My Order?

We don’t have the ability to accept order changes. We begin the order process as soon as the order is placed. If you entered an incorrect address when checking out, we advise you to contact the shipping company as the receiver of the package when you receive your tracking number. If you need additional parts please submit a new separate order. We can’t change part numbers or quantities once the order has been placed.

How Do I Return A Part?

1. Return Window: Items must be returned within 30 days of delivery. No exceptions.
2. Return Authorization: All returns must include a (RMA) return authorization number.
3. Condition of Items: Items must be returned in new, unused, and resalable condition, including all original packaging and parts. (Installed parts are not eligible)
4. Electrical Parts: Not returnable if you plug in the part or open or tear or unseal the plastic or shrink wrap.
5. Exceptions: Parts that are damaged or defective upon 7 days of arrival are eligible for a refund. After 7 days we are no longer able to file an insurance claim, and no refunds will be given.
6. Warehouse: Returns must be shipping to their correct return location with the correct RMA#. If parts are returned to an incorrect location, credit will not be issued or significantly delayed.
7. Return Tracking: A return tracking number is required for all returns. Without it, we cannot process your return or issue a credit.